Sign In

Thank you for shopping with Sunborne. Our sun shirts designed exclusively for kids. Below you’ll find everything you need to know about our Shipping and Returns process.

Shipping Policy

Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and another with tracking details once it ships.

Shipping Rates & Delivery Times

We currently ship across Australia (see below for International shipping enquiries).

International Shipping (if applicable)

• Customs duties, taxes, and import fees (if any) are the responsibility of the customer.

• Sunborne is not liable for delays caused by customs clearance.

• Please contact Sunborne prior to placing your order.

Order Tracking

Once your order ships, you’ll receive a tracking number via email or SMS. You can track your shipment using the provided link.

Return & Exchange Policy

We want you to love what you ordered — but if something isn’t right, we’re here to help.

Returns

• You may return your item(s) within 7 days of delivery.

• Items must be:

  • Unworn and unwashed

  • In original packaging with tags attached

  • Free from stains, damage, and in original condition

Non-Returnable Items

We cannot accept returns for:

• Final Sale items (marked as non-returnable at checkout)

• Customized or personalized items

• Items returned after the 7-day window

Refunds

• Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

Exchanges

• We currently do not offer direct exchanges.

• If you need a different size or color, please return the item and place a new order.

Return Process

1. Initiate a Return
   Email us at hello@sunborne.com.au with your order number and reason for return.

2. Ship It Back

   • We will provide return instructions and address.

   • You are responsible for return shipping costs (unless the product is defective or incorrect).

3. Inspection & Refund
   Once we receive the item, we will inspect and notify you of the refund status.

Order Issues

If your order arrives damaged, incorrect, or missing an item:

• Please email us at hello@sunborne.com.au within 48 hours of delivery with:

  • Your order number

  • Photos of the issue (if applicable)

• We’ll do our best to resolve the issue quickly.

Need Help?

For any questions about shipping, delivery, or returns, contact our customer care team at hello@sunborne.com.au