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At Sunborne, we are committed to protecting your privacy and safeguarding the personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website, www.sunborne.com.au (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

Sunborne is a children’s clothing brand focused exclusively on providing high-quality, UV-protective shirts for kids. Our products are designed for outdoor fun, comfort, and safety. 

2. Information We Collect

We may collect both personal and non-personal information in the following ways:

A. Information You Provide Directly

When you interact with our Site, we may collect:

• Name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (processed securely via third-party services)

• Order details

• Any personal information shared in customer service communications

B. Information We Collect Automatically

When you visit our Site, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on our Site

• Referring websites or search engines

• Location data (if enabled)

This information helps us improve website functionality and user experience.

3. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders

• Communicate with you about your purchases or customer service inquiries

• Send updates, promotional offers, and newsletters (if you opt in)

• Personalize and improve your shopping experience

• Prevent fraud and ensure the security of our Site

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze Site performance.

You can control cookie preferences through your browser settings. However, disabling cookies may affect some features of our Site.

5. Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

• Payment processors (e.g., Shopify Payments, PayPal)

• Shipping carriers

• Email marketing platforms (e.g., Klaviyo, Mailchimp)

• Website analytics providers (e.g., Google Analytics)

All partners are required to handle your data responsibly and only for the purpose of providing their services.

We may also share information when required by law or to protect our legal rights.

6. Children’s Privacy

Sunborne sells products for children but our website is intended to be used by adults (parents or guardians) only. We do not knowingly collect personal information from children under the age of 13.

If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly. Parents who believe their child has submitted personal data can contact us at [insert email].

7. How We Protect Your Data

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for secure browsing

• Secure servers and firewalls

• Limited access to personal data by authorized personnel only

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal data

• Opt out of receiving marketing emails

• Request a copy of the data we hold about you

• Withdraw consent for processing where applicable

To exercise your rights, please contact us at hello@sunborne.com.au.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., Instagram, shipping partners). We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before submitting personal information.

10. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your orders

• Provide customer service

• Comply with legal requirements

• Support our business operations (e.g., record-keeping)

11. International Users

If you are accessing our Site from outside India, please note that your information may be transferred to and stored in India or other jurisdictions. By using our Site, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with the updated effective date.

We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: 🌐 www.sunborne.com.au